Application support and maintenance

Client review

10Y

Of design-driven
development

60+

Projects completed
annually

10Y

Of design-driven
development

60+

Projects completed
annually

Let’s discuss
Let’s discuss
Our achievements

Trust our team to provide expert application support and maintenance services, guaranteeing the smooth operation and ongoing enhancement of your software applications.

Let’s keep your software user-friendly together! Our team specializes in application support and maintenance services, offering a friendly touch to companies of all sizes across 30+ industries. Expect personalized solutions and warm support every step of the way.

70+ review on Clutch
100% Job Success on Upwork
5 stars on GoodFirms
Top 100 Global Services Providers by Clutch
70+ review on Clutch
100% Job Success on Upwork
5 stars on GoodFirms
Top 100 Global Services Providers by Clutch
70+ review on Clutch
100% Job Success on Upwork
5 stars on GoodFirms
Top 100 Global Services Providers by Clutch
70+ review on Clutch
100% Job Success on Upwork
5 stars on GoodFirms
Top 100 Global Services Providers by Clutch
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DIY for newcomers
FREE
Make use of our free resources, whether you’re launching a startup or expanding a business. Halo Lab's tools will help improve the process and bring you closer to success.
  • Unique world-class design
  • Lead & conversion oriented result
  • Bulletproof tailored process
  • Dedicated team
  • 3+1 bonus services
For established  businesess
Every month, up to 10 million viewers are inspired by our designs. 
And we’re eager to turn your website into inspiration for your industry.
  • Unique world-class design
  • Lead & conversion oriented result
  • Bulletproof tailored process
  • Dedicated team
  • 3+1 bonus services

OUR
SERVICES

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Delivering bespoke software development services tailored to meet your unique business needs for innovation and growth.

Software development

We offer comprehensive software development services covering all aspects of creating a software product, from ideation to launch. Our team adopts the latest technologies to deliver innovative solutions.

Custom software development

We excel in developing custom software solutions that are precisely aligned with your business requirements. Our bespoke software is designed to improve operational efficiency and deliver exceptional user experiences.

Enterprise software development

Our enterprise software development services cater to the complex needs of large organizations. We build robust, scalable, and secure software systems that streamline processes and enhance productivity.

Software consulting

Our software consulting services provide expert guidance to navigate the digital landscape. We help you define your technology strategy, optimize processes, and implement the right solutions for business growth.

Cloud application development

We provide cloud application development services to harness the power of cloud computing. Our solutions offer scalability, flexibility, and cost-efficiency, enabling businesses to thrive in the digital age.

Legacy software modernization

Transform outdated software into modern, efficient solutions with our legacy software modernization services, helping you stay competitive in the digital age.

Why choose Halo Lab for you software development project

A diverse team of 155 talented experts!
$370M
Total funding

Hard work and dedication of the Halo Lab team help our clients secure new successful investment deals.

350+
Completed projects

With our exceptional approach to every project, we bring the dream projects of our clients to life.

Positive vibes

We aim to provide the perfect digital solutions for your business, making this process friendly and chill.

Our
works

Business challenges are tough, but we have a proven record of elevating our partners to their next and best selves.

HEALTHCARE

Kinetik Platform with over 3500+ Integrated Providers

We helped Kinetik in developing an app and a convenient analytics dashboard — by the end of 2022, they raised over $20M in funding.

E-COMMERCE

The Leading Brand for Custom Esports Clothing Design

Halo Lab crafted a 3D Builder for Raven from scratch, helping them dominate the esports market with a custom ecommerce product.

E-COMMERCE, CONSUMER PRODUCTS & SERVICES

Bookclub24 — #1 German Online Library for Book Collectors

By assisting Bookclub24 with full-stack development and branding, we propelled the company to attract book lovers worldwide.

REAL ESTATE

$40 Million Raised by Mighty Buildings in Series B

We enhanced Mighty Buildings’ web portal and configurator. They have grown to 100+ employees and secured $100M in investment.

Software types showcased in our portfolio

Optimize the performance and lifespan of your applications with our expert application support and maintenance services. From troubleshooting to updates, we offer attentive care and personalized solutions for companies of all sizes, spanning various industries.

Our process

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Initial assessment

Evaluating the situation to understand the scope and impact of the problem.

Understanding the need

  • Conducting stakeholder interviews to gather initial requirements and expectations.
  • Analyzing existing systems to identify enhancement areas and integration points.
  • Defining project goals and success criteria to guide future phases.
  • Compiling an assessment report summarizing findings and recommendations.

Feasibility study

  • Evaluating technical feasibility and identifying potential technology stacks.
  • Performing a cost-benefit analysis to ensure project viability.
  • Assessing risks and preparing a mitigation plan to address potential issues.
  • Delivering a feasibility study report with findings and project green light.

Service level agreement (SLA) definition

Establishing the expected timelines and quality of service delivery.

Drafting SLA

  • Identifying key performance indicators (KPIs) and service metrics.
  • Negotiating service expectations and responsibilities with stakeholders.
  • Drafting the SLA document incorporating agreed terms and conditions.
  • Reviewing and revising the SLA draft based on stakeholder feedback.

Finalizing SLA

  • Finalizing service levels and performance targets with all parties.
  • Incorporating final amendments and obtaining necessary approvals.
  • Signing off the SLA to formalize the agreement.
  • Distributing the finalized SLA document to all relevant parties.

Issue identification and logging

Recognizing and recording details of the issue for further analysis.

Issue detection

  • Implementing tools and processes for systematic issue detection.
  • Training team members on issue identification and documentation standards.
  • Logging detected issues in a centralized tracking system for transparency.
  • Categorizing issues based on initial analysis for easier management.

Documentation and analysis

  • Documenting detailed issue descriptions, including steps to reproduce.
  • Analyzing issue logs to identify patterns or recurring problems.
  • Prioritizing issues based on their impact and urgency.
  • Updating issue statuses regularly to reflect current understanding and progress.

Issue triage and prioritization

Assessing and ranking issues based on urgency and importance.

Triage process setup

  • Establishing criteria for issue triage to ensure consistent prioritization.
  • Setting up a triage committee to review and prioritize issues.
  • Defining a workflow for issue escalation and review.
  • Training team members on the triage process to ensure compliance.

Ongoing prioritization

  • Conducting regular triage meetings to review and prioritize new issues.
  • Adjusting priorities based on project progress and stakeholder feedback.
  • Communicating priority changes to all relevant teams and stakeholders.
  • Monitoring the impact of prioritization decisions on project timelines and deliverables.

Troubleshooting and resolution

Investigating the problem and implementing a solution to resolve it.

Resolution planning

  • Identifying root causes of prioritized issues through detailed analysis.
  • Designing solution approaches for complex issues, considering impact and feasibility.
  • Allocating resources and setting timelines for issue resolution.
  • Developing a resolution plan detailing steps, responsibilities, and expected outcomes.

Implementation and verification

  • Implementing solutions according to the resolution plan.
  • Conducting thorough testing to verify issue resolution and system stability.
  • Documenting the resolution process and outcomes for future reference.
  • Reviewing resolved issues with stakeholders to confirm satisfaction and closure.
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70+ REVIEWS

We’ve helped hundreds of partners, ranging from startups to medium-sized businesses to achieve their goals. And stellar feedback — is our reward!

4.9
Clutch average based on 70+ reviews. All chances are you’ll be impressed too.
5.0
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The client has learned to trust Halo Lab, thanks to their significant knowledge in UI/UX design. The vendor has provided valuable feedback by always being readily available for communication. Moreover, they have a satisfying project management process that makes their process smooth and efficient.

Atif Hussain avatar
Atif Hussain
Co-Founder at Kinetik
5.0
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The client is proud of Halo Lab's work, which their customers have praised. They lead a communicative process to enable the team to reach out to them at any time. The client also praises their designs and suggestions, which help improve their services.

Dimitri Lubaschevski avatar
Dimitri Lubaschevski
CEO, DAS24 Services
5.0
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Their skills were awesome — they took what I said and made it real. The designs ended up helping the internal stakeholders raise funds. The specialists maintained excellent project management skills throughout the process.

Farah Allen avatar
Farah Allen
Founder & CEO at Labz
4.5
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The client was satisfied with Halo Lab’s high-quality work. They made the designs better and delivered them promptly. The team was easy to work with; they communicated on Slack and provided updates on the progress every day. Moreover, they went beyond expectations and never missed a deadline.

David Matthews avatar
David Matthews
CEO, Dotcal
5.0
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Halo Lab’s work has received positive feedback from internal and external stakeholders. They excelled at project management through Notion, going above and beyond to ensure timely delivery, and they communicated effectively through Slack and email. Their branding skills stood out.

Greg Wheeler avatar
Greg Wheeler
Co-Founder & CEO, Ditto
5.0
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Thanks to Halo Lab's efforts, the client increased their conversion rates on various funnels. Despite the complex business requirements, the team managed the project well and yielded positive outcomes. Overall, their communication and attention to detail impressed the client.

Jeff Voss avatar
Jeff Voss
CTO, Qualle
5.0
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Halo Lab successfully delivered a product design that has proved popular with users. The team’s professionalism and creative abilities come at a very reasonable price. Their motivation is admirable, and their organization makes for a smooth workflow.

Bogdan Suchyk avatar
Bogdan Suchyk
Founder, Mobalytics
5.0
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Halo Lab provided high-quality designs at a good value, and the client was happy with the number of frontend routes they developed. The team excelled at project management by having no delays and being adaptable to changes. Overall, they did an excellent job meeting the client's needs.

Trace Sauter avatar
Trace Sauter
Director, BrandEmPower
5.0
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Halo Lab delivered the designs on time, but the client has yet to implement them in their platform, although they’re happy with the deliverables. They had a user-focused design process. Their team provided constant updates and recorded their processes on Loom to keep the client abreast of progress.

Moe Hadizadeh avatar
Moe Hadizadeh
Developer at Abscraft Inc
5.0
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Halo Lab delivered all of the agreed-upon deliverables, and they even went above and beyond to further help the client. They communicated through video calls and used project management tools for synchronization. The team truly cared about the project and was always very responsive and organized.

Conor Deegan avatar
Conor Deegan
CTO at Pool Data

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Our clients say

The site developed by Halo Lab projected a very premium experience, successfully delivering the client’s messaging to customers. Despite external challenges, the team’s performance was exceptional.
Aaron Nwabuoku avatar
Aaron Nwabuoku
Founder, ChatKitty
Thanks to Halo Lab's work, the client scored 95 points on the PageSpeed insights test and increased their CR by 7.5%. They frequently communicated via Slack and Google Meet, ensuring an effective workflow.
Viktor Rovkach avatar
Viktor Rovkach
Brand Manager at felyx
The client is thrilled with the new site and excited to deploy it soon. Halo Lab manages tasks well and communicates regularly to ensure both sides are always on the same page and all of the client’s needs are addressed promptly.
Rahil Sachak Patwa avatar
Rahil Sachak Patwa
Founder, TutorChase