Delivering a patient-centric claims platform with robust quality assurance
About the project
SimpliClaim is a healthcare cloud-based platform developed by the Caring Company to support Australian hospitals in managing medical claims and payments more efficiently and securely. Through digital innovation, the company develops software to improve the experiences of patients and medical providers.
The platform digitizes claim submission, tracking, and verification, replacing manual processes with a centralized system. As a result, claims are processed faster, errors are reduced, and workflows become easier to scale across hospital operations.
Challenge
Caring Company aimed to transform SimpliClaim from a concept into a reliable product ready for market adoption. The goal was to deliver end-to-end development and QA to ensure regulatory compliance and a trustworthy, consistent user experience across all stakeholders.
Our process
When working on the project, we combined in-depth research, full-stack development, and testing to build a secure, growth-ready system, which aligns with hospital needs and compliance standards.
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Results
The collaboration helped Caring Company turn SimpliClaim into a stable, market-ready product supported by rigorous QA. By introducing structured testing and sprint-based delivery, we reduced risks in development and gave the client confidence in releasing new features on schedule. Patients and providers now benefit from a platform that simplifies claims submission and tracking, while the company can focus on scaling its offering rather than firefighting technical issues.
Our approach
Every technical decision was guided by real hospital workflows and the need for a system that could scale without adding operational risk.
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01 · Strategy & research
Our team researched hospital workflows and billing processes to identify operational needs and pain points for patients and providers. We defined technical requirements for a trust-focused system meeting healthcare data security standards.
Deliverables
- Pain points defined
- Tech & compliance reqs
- 10 competitors analyzed
02 · Product development
We built and improved core workflows for patient management, scheduling, and billing, creating clear processes for submitting, tracking, and verifying claims. APIs and role-based access were integrated to support smooth hospital operations.
Deliverables
- Front-end interfaces
- Back-end APIs
- Billing & invoice flows
- Patient management UI
03 · Quality assurance & testing
We validated platform stability and compliance through iterative testing, closely monitoring performance and security. Our team also implemented an error tracking system and ran automated end-to-end (E2E) tests to ensure proper operation.
Deliverables
- QA documentation
- Test plans & reports
04 · Documentation & delivery
We prepared comprehensive technical documentation and conducted regular reviews with the company to align on project progress and priorities. Sprint-based updates were provided throughout development to streamline integrations.
Deliverables
- Tech documentation
- Release scope for MVP
Team
A cross-functional team worked in close sync, continuously adapting to new insights from classroom trials and robot behavior.
- 1 Project Manager
- 2 Brand Designers
- 2 UI/UX Designers
- 2 Web Designers
- 1 Front-end Developer
- 1 Back-end Developer
- 1 QA Engineer
Technologies
Our stack supported offline interaction, hardware communication, scalable content management, and smooth cross-platform UI.
Team
A cross-functional team took ownership of core platform development, spanning architecture, front-end, back-end, and quality assurance within a single delivery stream.
- 1 Project Manager
- 4 Front-end Developers
- 3 Back-end Developers
- 1 QA Engineer
Technologies
We used a modern front-end stack and QA tooling to support scalable development, consistent UI delivery, and reliable testing.
