Trusted by 300+ global clients
A hospitality app is judged in the twenty minutes around arrival — late, luggage in hand, on hotel wifi that has not connected yet. If check-in is slower than the queue at the desk, the guest joins the queue and the app is never opened again.
So we design the stay as one continuous flow: booking that survives a change of plan, check-in and a room key that work on arrival, room service and requests without a phone call, and loyalty made visible at the moment it would change a decision.
3 main challenges holding back your growth
Outgrown identity
Your company has grown, but the brand no longer reflects scale or direction.
1
Outgrown identity
Your company has grown, but the brand no longer reflects scale or direction.
2
Outgrown identity
Your company has grown, but the brand no longer reflects scale or direction.
3
Check-in beats the app
The desk queue is faster than the app, so the guest never opens it again.
The stay breaks apart
Booking, check-in, and requests live in three places that never connect.
Loyalty stays invisible
Points and perks surface after the decision, not at the moment of booking.
“All projects in which we’ve involved Halo Lab have been great successes, but their leadership on our brand refresh is worth highlighting.”
“We’ve had feedback from users, investors, and employees, and everyone has said that Halo Lab did a fantastic job with the branding.”
“We’re proud of their branding services. They not only do what we tell them but also make suggestions to help us improve our offerings.”
What we deliver
Hospitality app design from
first booking to next stay
Booking & Rate Screens
Rooms, rates, and dates compared on a phone, with changes made without a call.
Mobile Check-In & Keys
Check-in and a digital room key that work on arrival, on the hotel wifi a guest actually has.
Room Service & Requests
Orders, housekeeping, and requests placed in a few taps, without the front desk.
Guest Messaging
One message thread with the property, so a guest request never restarts at the next staff shift.
Loyalty & Rewards
Points and perks shown at the moment of booking, when they still change a decision.
On-Property Discovery
Restaurants, spa, and local recommendations surfaced by time of day and location.
Staff & Operations Views
Housekeeping and front-of-house screens designed for a shift, not for a back office.
Design System
Reusable component library delivered, so your team ships new screens without a full redesign.
How we work
Our process for your
hospitality app design
1
Kick-off & insights
Start with a strategy call where we align on your goals, challenges, and priorities, and set a clear direction for the entire branding process.
3–4 Days
Research & analysis
Discovery & Product Definition
We map who opens the app — guest, front desk, or housekeeping — the moment of arrival it has to survive, and what earns a second stay.
3–5 Days Product definition
Flows & Information Architecture
We define navigation, booking and check-in flows, and screen structure before design begins, with arrival measured in taps and seconds.
3–5 Days App architecture
UI Design
We design booking, check-in, service, and loyalty screens in Figma — real property data, one-handed layouts first.
1–2 Weeks UI designs
Prototype & Usability Testing
We build clickable prototypes and test them with real guests and staff, fixing the flows that break before a single screen is engineered.
1 Week Test findings
Design System & Handoff
We deliver a component library and engineering handoff — states, tokens, and platform specs your developers build from directly.
2–3 Days Design system
1
Kick-off & insights
Start with a strategy call where we align on your goals, challenges, and priorities, and set a clear direction for the entire branding process.
3–4 Days
Research & analysis
Industries we serve
Mobile app design for
diverse organisations
Healthcare
Mobile app design for hospitals, clinics, and health systems.
Financial Services
Mobile app design for banks, insurance firms, and financial platforms.
Logistics
Mobile app design for logistics, transport, and supply chain companies.
Real Estate
Mobile app design for property developers and management firms.
Education
Mobile app design for schools, universities, and e-learning platforms.
Web3 & Blockchain
Mobile app design for Web3 startups and blockchain-based products.
Wellness/Fitness
Mobile app design for wellness brands, gyms, and fitness studios.
Information Technology
Mobile app design for tech companies, software products, and platforms.
Our key advantages
6 reasons why clients
choose Halo Lab
Team with industry depth
120+ experts and 500+ projects provide insights into solutions that fit the market.
Strategy before design
Projects start with research, positioning, and clear goals for data-driven decisions.
Custom-only approach
No templates or generic patterns — only custom design shaped for your objectives.
Expertise for complex needs
We turn complex ideas into clear, scalable designs for SaaS, B2B, and tech companies.
Clear, collaborative process
Structured communication and transparent workflows keep you aligned at every step.
Flexible value for any budget
Clear pricing and adaptable scopes help you stay on budget and ensure top quality.
100+ verified
love letters
“Halo Lab is very organized in planning to achieve the goals within the set deadlines. We feel they were part of our internal team project.”
“Their experts have a very diverse range of skills and always find a solution to exposed issues. The communication process was clear.”
“During the collaboration, Halo Lab prioritized our people, always taking into account our input and ideas and giving all team members a voice.”
“The Halo Lab team unified branding across our patients’ app, showcasing professionalism, convenience, and consistency.”
“Halo recreated our existing portal with a modern and beautiful experience, greatly increasing usability and delight for the end user.”
“Halo Lab is brilliant. We were impressed with their timely delivery, cost-effectiveness, and the people who knew what they were doing!”
“The value we get from Halo Lab and their quality designs sets them apart from others. They are the right mix of price, talent, and style.”
“We gave the Halo Lab team a chance, and we immediately knew they were the ones we wanted to work with.”
“The Halo Lab work pleasantly surprised us, and bringing in their professional design team has been a worthy investment for us.”
“When collaborating with Halo Lab, we felt that communication was straightforward and that the deliverables fit what we expected.”
“Halo Lab has helped us with a rebrand and defined a new name, logo, and color palette. We’ve had a great experience working with them.”
Success breeds success
12 years
We’ve built one of the most trusted agencies
150+
Specialists in design, engineering & product management
78%
Returning clients in Europe & North America
FAQ
Why invest in branding services?
Why invest in branding services?
What does hospitality app design include?
Booking and rate screens, mobile check-in and room keys, room service and requests, guest messaging, loyalty and rewards, on-property discovery, staff and operations views, usability testing, and a design system with engineering handoff.
How do you design mobile check-in?
For the worst conditions it will meet — a late arrival, one hand, and weak connectivity. The key and the room number are reachable offline once issued, and every step tells the guest what happens next.
Can the app really replace the front desk?
For arrival, requests, and checkout, yes. What it should not replace is the welcome — the design keeps a person reachable in one tap, because the guests who need staff need them quickly.
Do you design for guests and for staff?
Both, as separate products. A guest app is built around the stay; a staff app around a shift — housekeeping queues, requests, and room status. They share a design system, not screens.
How do you design loyalty so guests use it?
By showing it where a decision is made. Points, tier, and what an upgrade would cost appear during booking rather than in a separate rewards tab nobody opens.
How long does hospitality app design take?
Most hospitality mobile app design projects run 8 to 14 weeks from discovery to handoff, depending on property count, the systems being integrated, and internal review cycles.
Do you design for iOS and Android separately?
We design one product with platform-correct patterns. Navigation, gestures, and system components follow each platform's conventions rather than forcing a single layout onto both.
Do you run usability testing?
Yes. Clickable prototypes are tested with your users before engineering starts, because a flow that breaks in testing costs days to fix and months once it has shipped.
Can you also develop the app?
Yes. Design and development are delivered by one team — iOS, Android, or cross-platform build, API integration, accessibility work, and QA before release.