89transfers — accessible UI/UX design to simplify the booking process

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2022
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ui/ux design for transportation booking platform

Whether you’re traveling solo, with friends, or as a family, 89transfers caters to all your transportation needs

A go-to platform for booking transportation services across Mallorca. They provide a convenient price calculation tool and a smart system that determines the ideal pickup and drop-off times based on the flight schedule.

With years of experience in private transfers from Palma Airport, the company stands as the top choice in Mallorca. No wonder, even before our collaboration, they had quite a good customer satisfaction rate — 4.6, as per Trustpilot.

Industry
Transportation & Logistics
Link to Industry
  • Travel Services
  • Transportation & Logistics
Services
Website Design
Link to Service
Timeline
1 month
  • #1
    transfer choice in Mallorca
  • 4.6
    customer satisfaction rate
users need a functional platform with a friendly interface
Challenge

As users search for hassle-free transportation booking, they face a digital landscape cluttered with platforms lacking in functionality. The disjointed interfaces make the booking process cumbersome, leading to frustration, headache, and bad mood.

But this challenge isn’t just about functionality — users long for an experience that captivates senses and delights eyes. Only through a perfect fusion of practical features and aesthetic appeal can users be assured of smooth transfers to and from their destination.

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Finding best practices for 89transfers makeover

We analyzed the functionality and focused on areas that may be hard for users to digest. Based on this, our team prioritized simplifying flight selection, standardizing design elements, and optimizing the platform for desktops.

Also, we observed that competitors struggled with information overload and lacked clarity in presenting prices. Our goal was to address these challenges by developing a user-friendly and easy-to-book platform for 89transfers.

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5 competitors evaluated from A to Z
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3 days on research
web exploring competitors' websites to find best practices
Although they already had great conversion rates, our goal was to enhance this number even further — with the use of strategic UX and UI solutions.
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Aesthetics that sets 89transfers apart from competitors

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Concept 1: Light retro

The first concept is all about bringing a bit of the past into the present, but in a cool, subtle way. It features soft pink gradients, creating a nostalgic feel. Then, we throw in some blue accents for a bit of a fresh twist. This combination gives off a retro vibe that’s both familiar and new.

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Concept 2: Gentle brutalism

This concept delicately incorporates elements of brutalism, such as sharp angles, bold fonts, and clear shadows, presented in a minimalist manner. Despite the inclusion of such “brutal” features, the design maintains an overall sense of sophistication and refinement.

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UI/UX design with sharp angles and bold fonts

Diagram that communicates transfer booking

With a clear understanding of the do’s and don’ts for 89transfers, we were ready to start working on the friendly product. To make things simple and accessible, we mapped a flowchart from the entry to the endpoint of users’ actions.

This detailed visualization allowed our team to identify potential pain points and find ways to streamline the user experience. From navigation to confirmation, we ensured that every interaction was intuitive and stress-free.

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185 screens designed for the booking flow
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3 steps to book the transfer

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UX-centric design for easy travel info display

Our team took great care in structuring the user interface, creating comprehensive, high-fidelity wireframes for visitors to easily book transfers, check prices, access flight information, and much more.

With these needs in mind, we created many new features for 89transfers. They aimed to simplify EVERY tiny thing in the booking process, boosting the perception of information for users of all backgrounds.

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200+ screen states for booking functionality
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7 new features incorporated
of a UX-centric interface for easy travel info display
The main challenge was to create a modern, consistent, and well-contrasting visual style for 89transfers — all in one package.
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A fusion of charm and functionality

Our main goal for the UI side was to complement the functional side of 89transfers and make the website look more industry-oriented. With this target in mind, Halo Lab designers picked a cool and calm color palette.

We opted for a tandem of pastel purple and bold black, which created extra contrast. As a result, such color inclusivity promotes a welcoming atmosphere, helping customers easily find critical travel information.

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200+ elements in design system
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24 custom icons
UI design with a extra contrast color palette
UI design with bold black for functionality
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Working on the project, we understood that optimizing forms was crucial to conversion success. That’s why we fine-tuned each field and every button to remove any user obstacles and minimize distractions. This attention to detail has paid off, as our client utilized our solution unchanged for over two years now.

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Ready to discuss
your project with us?

Let’s talk about how we can craft a user experience that not only looks great but drives real growth for your product.
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